Don't get me wrong, the guy was nice about it, but just absolutely useless. Told me to just resubmit the form about regaining access to my account. Got on the phone again with Microsoft support for the last hour. It's been 7 days (they said it would take 24 hours) I have yet to hear a reply about recovering my account. So now I can't get access to my 100s of dollars worth of games on my Xbox account. I get a reply from Owen again saying this. And I can't imagine I've done anything so egregious unknowingly either. I honestly haven't done anything wrong with my account, especially not anything that I did knowingly.
I reply to the email explaining the situation. Get an email confirmation about that form saying they'll contact me in 24 hours about my account.Ībout a week later I get this wonderful email in response to that first form I filled out about getting my account reinstated: I called Microsoft customer support about it at this time and they got my to fill out another form about account recovery which I did. I'm told I'll get a reply in 24-48 hours about it. So I do that, and have to create another account so that can contact me somewhere. So I logged in to try and verify my account but it wouldn't let me saying I would have to fill out a form to try and get it reinstated. Then when I tried to log in I got the same problem with my account being temporarily suspended. Went on to play Xbox for the next day or two. When I logged in I saw a bunch of successful log in attempts from Malaysia repeatedly. About a week ago I tried to get on my Xbox and it said there was an issue and I had to go to my browser at to get it working again. The services I use are Xbox (heavily), Skype, and logged into my account my two PC's. I have had my Microsoft account for years, associated with my Gmail which I've had for even longer. Posting here as a last ditch effect since Microsoft has been absolutely useless in helping me thus far.
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